शुल्क वापसी की नीति
Returns & Exchanges
● Return or exchange available within 7 days of receiving your order (Prepaid Only)
● No Returns & Exchange for (COD Orders)
Return Process
Contact Us: Email us at happymattystore@gmail.com or WhatsApp us at +91 9717611499 (Mon–Sat, 10:00 AM – 6:00 PM). Please provide your order number, product name, reason for return, and clear images of the product.
Return Initiation: Upon receiving your request, we will initiate the return process with our trusted logistics partner to arrange for the return of your product.
Pickup Timelines: Once the return request is processed our logistic partner will pick up the product in 2-3 business days.
Important Product Conditions
For your return or exchange to be processed, please ensure:
- The product is unused
- The product is in its original packaging
Please note: Exchanges are only available for the same product in a different size. Product replacements with different items are not possible.
Refund Methods
Prepaid Orders:
Refunds will be credited to your original payment method in case of return.
Cash on Delivery Orders:
No refunds will be applicable on COD orders.
Order Cancellations
You can cancel your order before it ships or within 5 hours of placing it, whichever comes first.
How to Cancel: Email us at happymattystore@gmail.com
or contact us via WhatsApp +91-9717611499.