Refund policy
Returns & Exchanges
● Return or exchange available within 7 days of receiving your order (Prepaid Only)
● No Returns & Exchange for (COD Orders)
Return Process
Contact Us: Email us at happymattystore@gmail.com or WhatsApp us at +91 9717611499 (Mon–Sat, 10:00 AM – 6:00 PM). Please provide your order number, product name, reason for return, and clear images of the product.
Return Initiation: Upon receiving your request, we will initiate the return process with our trusted logistics partner to arrange for the return of your product.
Pickup Timelines: Once the return request is processed our logistic partner will pick up the product in 2-3 business days.
Important Product Conditions
For your return or exchange to be processed, please ensure:
- The product is unused
- The product is in its original packaging
Please note: Exchanges are only available for the same product in a different size. Product replacements with different items are not possible.
Refund Methods
Prepaid Orders:
Once the item is delivered to our warehouse, we will inspect the product. If it meets our return standards, we will initiate your refund. The refund will be credited to your original payment method in 3-7 business days.
Cash on Delivery Orders:
No refunds will be applicable on COD orders.
Order Cancellations
You can cancel your order before it ships or within 5 hours of placing it, whichever comes first.
How to Cancel: Email us at happymattystore@gmail.com
or contact us via WhatsApp +91-9717611499.